Frequently Asked Questions (FAQs)
General Questions
-
How long has Tiny House Craft Company been in business?
Tiny House Craft Company has been selling handmade goods and designs since 2000.
-
Is Tiny House Craft Company a veteran owned small business?
Yes, Jeremy is a veteran of the United States Navy
-
When will I get my order?
Category 1 Fulfillment - Apparel & Drinkware
Usually, it takes 3-7 days to fulfill an item, after which it is shipped out. The shipping time depends on your location, but can be estimated as follows:
3-4 business days
Category 2 Fulfillment - Personalized items
Usually, it takes 1-3 weeks to fulfill a custom order, depending on the complexity of the design and quantity of items ordered.
-
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [insert your support email here].
-
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us using the form below within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
-
What’s your return policy? - See full return policy
We will exchange products that are defective or of poor craftsmanship. We don’t offer returns, as most of our items are custom and made to order. If there’s something wrong with your order, please let us know by contacting us using the form below.
-
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us using the form below with photos of wrong/damaged items and we’ll sort that out for you.
-
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know by using the form below within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Contact Us
Question not answered above? Use the form below to reach out to us and someone will be back in contact with you as soon as possible!